Client care
Frequently Asked Questions
Everything you need to know about the Genesis Medallion, personalisation, family crests, production, safety and care.
THE GENESIS MEDALLION
The Genesis Medallion is a personalised precious-metal heirloom created to commemorate the beginning of a child’s life.
It can be personalised with details such as a name, date of birth or family crest and is designed to become something that can be cherished throughout life and eventually passed to another generation.
It can be personalised with details such as a name, date of birth or family crest and is designed to become something that can be cherished throughout life and eventually passed to another generation.
The current Genesis Medallion specification is:
20mm diameter × 1mm thickness
The medallion is solid.
Final production specifications and weight may vary slightly due to manufacturing tolerances.
20mm diameter × 1mm thickness
The medallion is solid.
Final production specifications and weight may vary slightly due to manufacturing tolerances.
The Genesis Medallion is available in:
- Sterling Silver
- 9k Gold
- 14k Gold
- 18k Gold
- Yellow Gold
- Rose Gold
- White Gold
The Genesis Medallion features a mirror-polished finish and a reeded edge inspired by traditional fine coin design.
PERSONALISATION
Available front engraving options include:
- Baby name
- Date of birth
- Family crest
- Selected symbols/designs
Yes.
Front engraving is included.
An additional back engraving is available as an optional upgrade, currently expected to be £15–£25, depending on the engraving requested.
Front engraving is included.
An additional back engraving is available as an optional upgrade, currently expected to be £15–£25, depending on the engraving requested.
Yes.
We are developing a “See Your Heirloom” virtual preview that will allow you to see your chosen personalisation on a digital representation of the medallion before adding it to your order.
The preview is for illustration and the final physical engraving may vary slightly.
We are developing a “See Your Heirloom” virtual preview that will allow you to see your chosen personalisation on a digital representation of the medallion before adding it to your order.
The preview is for illustration and the final physical engraving may vary slightly.
Yes.
You can either provide an existing family crest or use our Family Crest Creation Service to create a new family design.
You can either provide an existing family crest or use our Family Crest Creation Service to create a new family design.
You have 24 hours after placing your order to contact us with a correction.
Once production has begun, changes may not be possible.
Please carefully check your personalisation before completing your order.
Once production has begun, changes may not be possible.
Please carefully check your personalisation before completing your order.
FAMILY CREST CREATION
You’ll complete a guided questionnaire telling us about your family, values, history and the symbols that are meaningful to you.
Our process uses AI-assisted concept development followed by professional artistic refinement.
Your selected concept is then refined into a final crest suitable for use on your Heir & Stone products.
Our process uses AI-assisted concept development followed by professional artistic refinement.
Your selected concept is then refined into a final crest suitable for use on your Heir & Stone products.
Our target turnaround is up to 3 days.
We’ll contact you if we need additional information.
We’ll contact you if we need additional information.
Yes.
Your family crest can become part of your personal Heir & Stone collection and may be used on eligible products such as the Genesis Medallion and future signet rings.
Your family crest can become part of your personal Heir & Stone collection and may be used on eligible products such as the Genesis Medallion and future signet rings.
CHAINS
A standard silver chain is included with the Sterling Silver Genesis Medallion.
Gold chain options are available as upgrades at an additional cost.
Gold chain options are available as upgrades at an additional cost.
Our standard chain lengths are expected to include:
- 14”
- 16”
- 18”
PRODUCTION & DELIVERY
The standard production timeframe is approximately:
2–3 weeks before dispatch.
We may complete and dispatch orders sooner whenever possible.
2–3 weeks before dispatch.
We may complete and dispatch orders sooner whenever possible.
Each medallion is made to order and may require:
- Manufacturing
- Engraving
- Family crest preparation
- Hallmarking where applicable
- Quality control
- Final packaging
Where required by UK hallmarking law, applicable precious-metal articles will be hallmarked.
Heir & Stone may also choose to hallmark eligible pieces below the mandatory weight threshold.
UK hallmarking requirements include exemptions based on the weight of the precious-metal article — currently 1g for gold and 7.78g for silver.
Where a hallmark is applied, it provides independent verification of the precious-metal fineness.
Heir & Stone may also choose to hallmark eligible pieces below the mandatory weight threshold.
UK hallmarking requirements include exemptions based on the weight of the precious-metal article — currently 1g for gold and 7.78g for silver.
Where a hallmark is applied, it provides independent verification of the precious-metal fineness.
A UK hallmark is an independent mark confirming the precious-metal content of an article.
A full UK hallmark includes the sponsor’s mark, fineness mark and Assay Office mark.
A full UK hallmark includes the sponsor’s mark, fineness mark and Assay Office mark.
SAFETY
The Genesis Medallion may be gifted at birth, but jewellery containing a chain should not be left on a baby or young child unattended.
We recommend that parents and guardians decide when the jewellery is appropriate to wear and that it is always used under responsible adult supervision.
We recommend that parents and guardians decide when the jewellery is appropriate to wear and that it is always used under responsible adult supervision.
No.
The necklace should be removed before sleep and whenever the child is not being directly supervised.
The necklace should be removed before sleep and whenever the child is not being directly supervised.
No.
It is a piece of jewellery and should be treated accordingly.
It is a piece of jewellery and should be treated accordingly.
CARE
No. Normal incidental contact with water should not automatically damage solid gold or sterling silver.
However, we recommend removing jewellery before bathing, swimming or exposure to chemicals where practical.
However, we recommend removing jewellery before bathing, swimming or exposure to chemicals where practical.
Gold is durable, but all jewellery can scratch or become marked through everyday wear.
Higher-carat gold is generally softer, so additional care should be taken with 14k and particularly 18k gold.
Higher-carat gold is generally softer, so additional care should be taken with 14k and particularly 18k gold.
For routine care, use a soft jewellery cloth appropriate for the metal.
Avoid abrasive products and harsh chemicals.
Heir & Stone also offers professional cleaning and polishing.
Avoid abrasive products and harsh chemicals.
Heir & Stone also offers professional cleaning and polishing.
INTERNATIONAL ORDERS
Not currently.
Heir & Stone currently ships within the United Kingdom.
We intend to introduce international delivery as the business develops.
Heir & Stone currently ships within the United Kingdom.
We intend to introduce international delivery as the business develops.
THE HEIRLOOM
Yes.
Each Genesis Medallion is supplied with a Heir & Stone Certificate of Authenticity.
The certificate records key information about your piece, including its metal, purity, dimensions, engraving and unique heirloom reference where applicable.
Each Genesis Medallion is supplied with a Heir & Stone Certificate of Authenticity.
The certificate records key information about your piece, including its metal, purity, dimensions, engraving and unique heirloom reference where applicable.
Your Heirloom Reference Number is a unique reference associated with your Heir & Stone piece.
It allows your heirloom to be recorded as part of your Heir & Stone purchase history and provides the foundation for our future Heirloom Registry.
It allows your heirloom to be recorded as part of your Heir & Stone purchase history and provides the foundation for our future Heirloom Registry.